Can't Connect
Use these checks when you or your players cannot connect to a server at all. If players disconnect after already joining, see Lost Connection Mid-Session.
Confirm the server is running
Section titled “Confirm the server is running”Open the server in the Portal and confirm it is running. If it is stopped or starting, wait for it to finish or start it from the console.
Use the Portal connection details
Section titled “Use the Portal connection details”Copy the connection address from the Portal. Make sure players are using the correct game version, runtime, and address format.
Check the game client
Section titled “Check the game client”Client-side mods, wrong game versions, or incompatible loaders can block connection even when the server is healthy.
Check recent changes
Section titled “Check recent changes”If connection stopped working after a mod, plugin, config, allowlist, or version change, review that change first.
Open a ticket
Section titled “Open a ticket”Include the server name, connection address shown in the Portal, game version, what the client displays, and whether all players or only one player is affected.