Payment Issues
Use this page when the Portal shows a billing issue, failed payment, past-due state, or blocked billing action.
Update payment details
Section titled “Update payment details”Open Billing in the Portal. If Open Billing Portal is available, use it to update your payment method and review invoice details.
Check account state
Section titled “Check account state”The Portal may show account states such as pending, past due, suspended, active, or cancelled. Include that exact state if you open a support ticket.
What happens to servers
Section titled “What happens to servers”Billing state can affect creating, modifying, or accessing services. The exact available actions are shown in the Portal.
Until billing policy wording is approved, rely on the Portal state and contact support if payment recovery is urgent.
If it still does not work
Section titled “If it still does not work”Open a ticket with your account email, billing state shown in the Portal, invoice or payment date if available, and the action you were trying to take.