Troubleshooting
Start here when something is not working as expected.
First checks
Section titled “First checks”- Refresh the Portal page.
- Check Service Status.
- Check the dashboard Notices area.
- Open the affected server or workspace and review the current status.
- Copy any visible error text before retrying.
Common guides
Section titled “Common guides”- Server Won’t Start
- Server Won’t Start After a Change
- Can’t Connect
- Lag or Poor Performance
- Lost Connection Mid-Session
- Opening a Ticket
When to open a ticket
Section titled “When to open a ticket”Open a ticket if the same failure continues after the basic checks, if data appears missing, or if billing state prevents an action you expect to have.